Answers & guidance
Questions about AurHill
Find clear answers on choosing crystals by chakra and intuition, caring for natural stone and plating, and how shipping, tracking, and returns work.
Frequently asked
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Answers grouped by jewelry care, chakra selection, and orders and shipping.
Jewelry care
How do I keep crystal polish and metal plating?
Store each piece separately in a soft pouch, away from direct sun and moisture. Remove jewelry before swimming, showering, or applying lotion and perfume. Wipe gently with a soft dry cloth after wear to preserve natural polish and plating.
Chakra selection
How do I choose a crystal for my chakra?
Begin with the chakra whose meaning feels most relevant to you, or simply the piece you are drawn to. Each product page describes the stone's materials and the symbolism of wearing it, so you can choose by intuition, personal meaning, or both.
Orders & shipping
When will my order ship, and how do I track it?
Orders are prepared and dispatched on a clear schedule shown at checkout. You will receive a tracking number by email once your package leaves us. Our return policy and timeframes are listed in full on the order confirmation page.
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